Privacy Policy

Introduction

At Grafen® Lip Balm, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information about you when you access or use our website, grafenlip.shop (the “Site”).

Please read this Privacy Policy carefully. By visiting and using our Site, you agree that your personal information will be handled as described in this Privacy Policy. Your use of our Site, and any dispute over privacy, is subject to this Privacy Policy and our Terms of Use.

What Information Do We Collect?

Information you provide to us: We collect information you provide directly to us when you create an account, make a purchase, register for our newsletter, participate in forums or other social media functions on our Site, enter a contest or promotion, fill out a survey, submit a review, communicate with us via third party social media sites, request customer support or otherwise communicate with us. This information may include:

Contact data: Such as your first and last name, email and mailing addresses, phone number, and other contact or identifying information.
Account data: Such as your username and password that you set to establish an account with us.
Demographic data: Such as your age, gender, country and state of residence.
Payment data: Such as payment card details, billing and shipping addresses to process orders.
Profile data: Such as your username, profile photo, and biography if you fill out a profile on our Site.
User generated content: Such as comments, posts, photos, videos, reviews and other information you submit to our Site.
Marketing preferences: Such as your preferences for receiving our marketing communications and newsletters.
Correspondence: Such as information you provide when you contact us with questions, feedback, survey responses, or otherwise correspond with us online.
Transaction data: Details regarding products or services you have purchased from us.

Information we collect automatically: We may automatically collect the following information about your use of our Site through cookies, web beacons, and other technologies:

Log data and device data: Information about your interactions with the Site, such as the searches you conduct, the pages or content you view, your browsing device type, IP address, access dates and times, browser type, app crashes and other system activity, and website navigation and clickstream data.
Location data: Approximate location information from your device when you access our Site.
Cookies and similar tracking technologies: Like many companies, we use cookies and other tracking technologies to collect information about you and your activity across our Site.

Information we receive from third parties: We may collect information about you from third party sources to supplement information provided by you, including:

Social media services if you link, login, or otherwise connect to your social media account with us.
Third party advertising networks and analytics providers.
Marketing partners and resellers.
Public databases.

How Do We Use the Information We Collect?

We collect information about you for the following purposes:

To provide our products and services. We use your data to take and process orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, provide support, troubleshoot problems, and comply with your requests.
Personalization. We use your information to customize and personalize your experience on our Site, such as remembering your preferences.
Marketing and advertising. We use your information to send you promotional materials, offers, and information about our brands and products that may interest you, such as through email, online ads, social media, and on other third party platforms. You can control whether you receive such communications.
To improve our products and services. We analyze use patterns and preferences to improve and develop new products, services, content, features, promotions, and other aspects of the Site.
Security and fraud prevention. We use your information as part of our efforts to keep our Site safe and secure, such as monitoring for and preventing fraud.
To comply with legal obligations. In certain cases we collect and use your information to comply with laws, lawful requests, and legal process, such as to enforce our agreements, terms, and policies.
With your consent. We use information as disclosed at the time you provide your consent or as otherwise disclosed when collecting such information. You can revoke your consent at any time.

When Do We Disclose Your Information?

We may share your information in the following circumstances:

Affiliates and subsidiaries. We may share your information with any parent company, subsidiaries, joint ventures, or other companies under common control with us.
Service providers. We engage service providers to perform functions and provide services to us, such as order fulfillment, shipping, payment processing, marketing, analytics, customer service, product development, hosting, maintenance, and more.
Business transfers. If we undergo a merger, acquisition, bankruptcy or other transaction involving the sale or transfer of business assets, your information may be transferred as part of that transaction.
Legal compliance and security. We may share your information to comply with laws, lawful government requests, court orders, subpoenas, or other legal process requirements. We may share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, safety of person or property, violations of our policies, or as evidence in litigation related to you.
With your consent or at your request. We may share your information in response to your requests or with your consent.

Cookie Policy

What are cookies? Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies serve different purposes like helping you navigate a website, remembering your preferences, tracking your online activities, and displaying ads that are tailored to your interests.

How we use cookies: We use cookies to improve your browsing experience on our Site. Cookies help us remember details about your visit so you don’t have to re-enter information. We use cookies to gather statistics about usage and effectiveness of our Site and to track user movements.

The length of time that a cookie remains on your device depends on whether it is a “persistent” or “session” cookie. Session cookies last only as long as your browser is open. Persistent cookies have a set expiration date.

We may use both session and persistent cookies on our Site. The cookies we use include:

Strictly necessary cookies – These cookies are essential for you to browse our Site and use its features. Without these cookies, services like shopping baskets cannot be provided.
Performance cookies – These cookies collect information about how you use our Site like which pages you go to most. These cookies do not collect personally identifiable information. All information collected by these cookies is aggregated.
Functional cookies – These cookies allow our Site to remember choices you make while browsing. For instance, we may store your geographic location in a cookie to ensure we show the correct version of our Site for your region.
Tracking and analytics cookies – These cookies help us understand how visitors interact with our Site. We use this information to create reports and improve the Site. These cookies collect information such as the number of visitors, where visitors come from, and pages they visited.
Advertising cookies – These cookies are used to display ads that are relevant to you. They perform functions like preventing the same ad from displaying repeatedly or ensuring that ads are displayed properly. Our ad partners may use these cookies to build profiles of your interests and display relevant ads on other sites.

Managing cookies: Most web browsers automatically accept cookies but provide controls that allow you to block or delete them. Instructions for managing cookies are usually available in your browser’s help section. You can also check your browser and device settings to refuse or restrict cookies. Restricting cookies may impact the functionality of our Site.

Third Party Analytics and Advertising

We use third party analytics services like Google Analytics to help understand use of the Site. These services use cookies and similar technologies to collect information about your use of the Site and your preferences and activities. These services do not collect personal information that can identify you.

We partner with third party advertising networks to either display advertising on our Site or manage our advertising on other sites. Our ad partners use cookies and similar technologies to collect information about your activities on our Site and other sites to provide you with targeted ads based on your interests. You can opt out of third party targeted advertising networks through settings in your browser or device. More information is available from industry opt-out pages like aboutads.info and youronlinechoices.eu.

Note that opting out does not prevent you from seeing ads. But the ads you see may be less relevant to your interests.

How is your Information Secured?

We employ reasonable security measures to protect the security of your information both online and offline from accessing, alteration, disclosure, or destruction. Please be aware that no data transmission over the Internet or data storage system can be guaranteed to be completely secure. We cannot fully ensure or warrant the security of any information you provide to us.

Data Retention

We will retain your personal information only for as long as needed to fulfill the purposes for which it was collected and as permitted or required under applicable laws. When we no longer need to use your information, we will remove it from our systems and records and / or take steps to properly anonymize it so that you can no longer be identified from it.

Your Choices and Rights

You may exercise choices regarding use of your personal information in the following ways:

Marketing communications. You can opt out of receiving promotional communications from us by using the unsubscribe option in emails or changing your communication preferences in your account. Note you will still receive transactional communications related to orders, service announcements, security updates, and other important matters.
Modification of account information. You can modify certain account information by logging into your account and accessing the account settings and profile pages.
Access and portability. In some cases, you can request access to certain information we hold about you. You may also request copies of personal information held by us.
Deletion. In some cases we provide options to delete portions of your information either through your account or by contacting us.
Targeted advertising opt-out. You can opt out of interest-based advertising by some third parties by visiting opt-out pages operated by the Network Advertising Initiative and Digital Advertising Alliance.
Cookies. You can control and manage cookies through your browser settings and tools.
Do Not Track. Most modern web browsers give you the option to send a Do Not Track signal to the websites you visit indicating that you do not wish to be tracked. However, there is no accepted standard for how a website should respond to this signal, so we do not take any action in response to Do Not Track signals.

You also have the following rights with respect to your personal data:

The right to request restrictions on certain uses and disclosures.
The right to request correction or updates to your information.
The right to obtain a copy of your data in a usable electronic format and transmit it to a third party.
The right to file a complaint if you believe we have violated your rights.

Please note that in some cases we may not be able to fully comply with requests to modify or delete your information. For example, we may need to retain some data for record keeping purposes or to complete transactions.

International Data Transfers

We are headquartered in the United States and have service providers in other countries, and your personal information may be transferred to the United States or other locations outside of your state, province, or country where privacy laws may not be as protective as those in your state, province, or country.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we learn that any personal information has been collected on the Site from a child under 13 without verified parental consent, then we will take appropriate steps to delete such information. If you believe we may have collected personal information from a child under 13, please contact us.

California Privacy Rights

Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family or household purposes, you can request certain information about the personal information we have shared with third parties for their direct marketing purposes. To make such a request, please send an email to [email protected].

In your request, you must attest to the fact that you are a California resident and provide a current California address for our response. Please be aware that not all information sharing is covered by this requirement.

Changes to this Policy

We may change this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. If we make any material changes, we will provide notice through the Site or by other means. Your continued use of our Site or services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

How to Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Grafen® Lip Balm
500 Terry Francois St
San Francisco, CA 94158
[email protected]

Effective Date: January 1, 2023